🚀Join the Leading Peer Network – Now Accepting New Members! 🚀 Tap into a member-driven, insight-packed community built around your priorities. “We created this huge process to get parts back. Now the real question is—are we actually getting analysis value from everything we return?” Click to read: The 1st Meetup In February Blog & Insights…

Our next Benchmark Round Robin will offer an opportunity to understand relative performance and hear best-in-class TRAINING processes from your industry peers and has been requested by CUMMINS, one of MAPconnected’s early adopter companies, who will be represented by their Warranty Functional Excellence Director. Round Robin Topics to include: Types of training associated with warranty…

MAPconnected’s AI-SWLM Think Tank will meet onsite at the Bridgestone Firestone Distribution Center from 11:30am to 4:30pm, with a Networking Dinner to follow. Please feel free to join the group earlier in the day, starting at 8:00am if you wish. Agenda: Thursday, May 8 (8am – 8pm) Bridgestone/Firestone Distribution Center followed by Networking Dinner Morning…

🚀Join the Leading Peer Network – Now Accepting New Members! 🚀 Tap into a member-driven, insight-packed community built around your priorities. “The Hard Truth About Warranty Recovery: It’s Not the Math—It’s the Model”…… Click to read: Blog from the 1st group meetup in March May 20th : Purchasing & Supplier Cost Sharing | Meetup #2…

Our next Benchmark Round Robin event will offer an opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding: What is your battery warranty? If a battery needs to be replaced, what is your procedure? Prior Approval? Do you allow a dealer to order a battery or would a battery have…

Join us for the 2nd meetup of MAPconnected’s AI-SWLM Think Tank promoting AI Innovation, Collaboration, Benchmarking & Education in Service & Warranty Lifecycle Management. Agenda Highlights: 🚀 Two Deep Dive AI Case Studies 🤝 Facilitated Discussions Following Each Deep Dive Featured Deep Dive AI Project Hosts: STELLANTIS – Global Director, Customer Care Performance & Strategy:…

MAPconnected looks to empower our members with actionable insights deeply rooted in warranty data and best practices. Our first benchmark project will allow OEMs to see exactly how they perform relative to industry peers regarding: Subtopics to be discussed in Benchmark Round Robin: What is your overall process for developing flat rates or labor time…

TAC Leadership Exchange Purpose Statement: To bring together OEMs who operate Technical Assistance Centers (TAC) for benchmarking discussions focused on gaining actionable insights into operational best practices and key performance indicators (KPIs) that strengthen dealer support. Meeting topics will be determined by member OEMs and structured within a planned agenda, facilitated by Mike Roberts of…

One of our Business Partners, We Predict and their strategic partners have completed the necessary legal agreements to bring millions of repair orders across the industry together and provide real, sharable comparisons for the first time in the Deepview True Cost study. With broad differences in markets, practices and allowances, having a fair competitive comparison…

Improving Warranty Coverage Accuracy: Events That Determine Warrantability BETTER DATA FASTER! The goals of any OEM for all service and/or warranty systems. We focus a tremendous amount of effort on paying claims correctly, but all of that happens AFTER the repair, AFTER the vehicle/customer has left the dealership. What if we could move more warranty…