Improving Warranty Coverage Accuracy: Events That Determine Warrantability BETTER DATA FASTER! The goals of any OEM for all service and/or warranty systems. We focus a tremendous amount of effort on paying claims correctly, but all of that happens AFTER the repair, AFTER the vehicle/customer has left the dealership. What if we could move more warranty…

Our next Benchmark Round Robin event will offer an opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding: • What customer communication methods resonate with vehicle owners • What tools and methods are used to significantly improve repair rates • OEM versus dealer responsibilities • Recall administration effective reporting •…

🚀Join the Leading Peer Network – Now Accepting New Members! 🚀 Tap into a member-driven, insight-packed community built around your priorities. TAC Strategy & Technology Enablement | Meetup #1 | 75-minutes Virtual This group was established August 2025 and is open to new members! Current OEMs participating include: Bridgestone | Ford | Hyundai | Hyundai…

Our 1st Benchmark Round Robin 2022 offers an opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding: What percentage of claims do you manually review versus auto/system review and pay? How do you determine, or how does your system determine when a claim should go to manual assessing? How does…

🚀Join the Leading Peer Network – Now Accepting New Members! 🚀 Tap into a member-driven, insight-packed community built around your priorities. Managing The Impact Of New State Laws on Warranty Reimbursement Processes | Meetup #1 | 75-minutes Virtual Explore how OEMs are adapting warranty claims processing to new state laws, from labor rate data access…

Our next Benchmark Round Robin event offers an opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding: Do you have an enterprise-wide data storage and retrieval system that supports your warranty claim data? In addition to claim data, what other data do you link to the warranty claim? Diagnostic session…

🚀Join the Leading Peer Network – Now Accepting New Members! 🚀 Tap into a member-driven, insight-packed community built around your priorities. Reducing Supplier Administrative Burden | Meetup #1 | 75-minutes Virtual Examine how OEMs streamline supplier interactions, reduce duplication and manual work, and balance control, compliance, and usability through optimized portals, submissions, and feedback mechanisms.…

Come prepared to share best practices that help improve collaboration to get to root cause and corrective action sooner in the parts return process. Subtopics to be discussed in Benchmark Round Robin: Receiving warranty returns: Should parts be sent directly to supplier or to OEM first? Should suppliers be made aware of each part that…

🚀Join the Leading Peer Network – Now Accepting New Members! 🚀 Tap into a member-driven, insight-packed community built around your priorities. Parts Return Strategy & Cost Optimization | Meetup #1 | 75-minutes Virtual Benchmark how OEMs define return vs. scrap decisions, govern return models, and balance cost, insight value, and executive trade-offs to optimize return…

Our 1st Benchmark Round Robin 2024 offers an opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding: Customer surveys Inbound claims: Via online submissions and phone calls Dealer tool simplifications Contacts per claim, speed of claim resolution and speed of answer Claim-handling: Speed and accuracy Control for dealer over-repair and…