Our next Benchmark Round Robin event offers an opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding: Collecting and Analyzing Warranty Data Strategies Collaborating Between Warranty, Quality and Engineering Teams Risks and Challenges Following the event the group will additionally benefit from extended discussion opportunities setup as a private group…

Start Your Year Smarter By Unlocking The Potential of MAPconnected’s Engagement Tools! We kick off 2025 with our 2nd Recall, Customer Campaigns & Legal Virtual Round Robin, where we’ll delve into the new regulations. Join us for a dynamic session to explore peer-driven performance insights and cover: Vehicle Owner Electronic Recall Communications Round Robin NHTSA…

Join the Leading Peer Network – Now Accepting New Members!Tap into a member-driven, insight-packed community built around your priorities. “Are your programs designed with intention—or did the structure just happen over time?”…. Click to read: Blog from the 1st February Meetup April 23: Product Performance, Penetration & Profitability | Meetup #2 | Virtual Join us…

Subtopics to be discussed in Benchmark Round Robin opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding: Using Artificial Intelligence (AI) As An Anomaly Detection Tool Establishing AI/ML KPI’s, Rules And Other Tools Following the event the group will additionally benefit from extended discussion opportunities setup as a private group…

Become Smarter By Unlocking The Potential Of MAPconnected’s Engagement Tools! Join our 4th Virtual Round Robin, focusing on the use and advantages of PreDefined Repair Codes (PDRs). What are PDRs? PreDefined Repair Codes (PDRs) are bundled service codes used to streamline repair processes. For instance, a retail repair code like 7500K for an oil change…

🚀Join the Leading Peer Network – Now Accepting New Members! 🚀 Tap into a member-driven, insight-packed community built around your priorities. “What Makes A Great Techline Call Seem Effortless?”…… Click to read: Group’s First February Meetup Blog & Highlights May 14: TAC Strategy & Technology Enablement | Meetup #2 | 75-minutes Virtual Technician certification requirements…

Our 1st Benchmark Round Robin 2023 provides an opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding: In what ways, do you use warranty claim data before it achieves a paid or complete status? Do you use session file data from shop diagnostic equipment to search for and spot potential…

With the growing emphasis on connectivity and seamless integration with the lifestyles of today’s consumers, in this round robin session we will benchmark vehicle mobile applications across OEMs, understand the successes and complexities of incorporating service and warranty processes into the app, and discuss the potential complexities of having various DMS providers across dealerships. What…

🚀Join the Leading Peer Network – Now Accepting New Members! 🚀 Tap into a member-driven, insight-packed community built around your priorities. “How Much Automation Is Realistic And Where Should Manual Review Still Exist?”…… Click to read: Highlights Blog From The Groups’ 1st Meetup In February April 16: Optimizing Warranty Claims: Efficiency, Accuracy and Fraud Prevention…

Subtopics to be discussed in Benchmark Round Robin: What parts of the Work Order are used to complete a claim? Which specific elements of each section are validated by your systems: Header | Vehicle | Admin | Dealer Info | Repair | Parts Which specific elements are required vs. optional? What triggers a manual review…