Our next Benchmark Round Robin event will offer an opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding: What is your battery warranty? If a battery needs to be replaced, what is your procedure? Prior Approval? Do you allow a dealer to order a battery or would a battery have…

Join us for the 2nd meetup of MAPconnected’s AI-SWLM Think Tank promoting AI Innovation, Collaboration, Benchmarking & Education in Service & Warranty Lifecycle Management. Agenda Highlights: 🚀 Two Deep Dive AI Case Studies 🤝 Facilitated Discussions Following Each Deep Dive Featured Deep Dive AI Project Hosts: STELLANTIS – Global Director, Customer Care Performance & Strategy:…

MAPconnected looks to empower our members with actionable insights deeply rooted in warranty data and best practices. Our first benchmark project will allow OEMs to see exactly how they perform relative to industry peers regarding: Subtopics to be discussed in Benchmark Round Robin: What is your overall process for developing flat rates or labor time…

TAC Leadership Exchange Purpose Statement: To bring together OEMs who operate Technical Assistance Centers (TAC) for benchmarking discussions focused on gaining actionable insights into operational best practices and key performance indicators (KPIs) that strengthen dealer support. Meeting topics will be determined by member OEMs and structured within a planned agenda, facilitated by Mike Roberts of…

One of our Business Partners, We Predict and their strategic partners have completed the necessary legal agreements to bring millions of repair orders across the industry together and provide real, sharable comparisons for the first time in the Deepview True Cost study. With broad differences in markets, practices and allowances, having a fair competitive comparison…

Improving Warranty Coverage Accuracy: Events That Determine Warrantability BETTER DATA FASTER! The goals of any OEM for all service and/or warranty systems. We focus a tremendous amount of effort on paying claims correctly, but all of that happens AFTER the repair, AFTER the vehicle/customer has left the dealership. What if we could move more warranty…

Our next Benchmark Round Robin event will offer an opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding: • What customer communication methods resonate with vehicle owners • What tools and methods are used to significantly improve repair rates • OEM versus dealer responsibilities • Recall administration effective reporting •…

🚀Join the Leading Peer Network – Now Accepting New Members! 🚀 Tap into a member-driven, insight-packed community built around your priorities. TAC Strategy & Technology Enablement | Meetup #1 | 75-minutes Virtual This group was established August 2025 and is open to new members! Current OEMs participating include: Bridgestone | Ford | Hyundai | Hyundai…

Our 1st Benchmark Round Robin 2022 offers an opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding: What percentage of claims do you manually review versus auto/system review and pay? How do you determine, or how does your system determine when a claim should go to manual assessing? How does…

🚀Join the Leading Peer Network – Now Accepting New Members! 🚀 Tap into a member-driven, insight-packed community built around your priorities. Managing The Impact Of New State Laws on Warranty Reimbursement Processes | Meetup #1 | 75-minutes Virtual Explore how OEMs are adapting warranty claims processing to new state laws, from labor rate data access…