To advance OEM Benchmarking on Returns, Root Cause, and Supplier Accountability February session hosted by former Stellantis quality and supply chain operations executive MAPconnected has announced the launch of the Parts & Quality Analysis Xchange Group, a new OEM-only executive peer benchmarking forum designed to help automotive manufacturers improve parts return strategy, accelerate root cause […]
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MAPconnected Launches Recall, Customer Campaigns & Legal Xchange Group
Press Release: Executive Peer Benchmarking for Recall, Regulatory, and Risk Leadership
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February 11, 2026 Newsletter: Big Opportunities Ahead: Xchange Groups Start Next Week & Club Study Returns.
MAPconnected Announces New Leadership Xchange Groups for TAC and Warranty Administration Executives
Press Release: MAPconnected announces the expansion of its Leadership Xchange portfolio with two invitation-only executive peer benchmarking forums designed to support OEM leaders navigating increasing complexity across Technical Assistance Centers (TAC) and Warranty Administration.
Decision Intelligence Is Reshaping the Service & Warranty Lifecycle
Across the automotive and equipment ecosystem, organizations are navigating a fundamental shift in how decisions are made. Artificial intelligence is no longer experimental—it is becoming an operational requirement. Nowhere is this more evident than across service parts and warranty operations, where complexity, volume, and cost pressures collide. Ashok Kartham, CEO of Circuitry.ai and long-time industry […]
Why OEM Leaders Are Re-Examining Cost Sharing and Supplier Administrative Burden
Administrative complexity continues to slow supplier cost sharing efforts across OEM organizations. The launch of MAPconnected’s Purchasing & Cost Sharing Xchange Group reflects a growing need for peer benchmarking and practical approaches that reduce friction while preserving governance.
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February 4, 2026 Newsletter: This week’s MAPconnected newsletter highlights the upcoming Leadership Xchange Groups and features a member perspective from Jennifer Jones of Ford Motor Company on the value of peer-level dialogue.
Quality is a long game, not a spreadsheet
In a recent conversation with Jennifer Jones, Global Lifetime Warranty Chief at Ford Motor Company at Service & Warranty Lifecycle Summit, we explored how Ford is redefining the way it thinks about warranty and quality. Rather than focusing on warranty spend, Jennifer described a strategic shift toward lifetime quality—improving product reliability from the start and […]
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January 22, 2026 Newsletter: Save the Dates! Our member-driven Leadership Xchange Groups focused on executive-level Service Warranty Lifecycle Management benchmarking are launched!
Survey & Study Services
Powered by Member Insights MAPconnected’s Survey and Study Services deliver objective, real-world insight into how processes, systems, and policies perform across OEMs, suppliers, and dealers. Through MyWarrantyNetwork members insights, we combine structured surveys, peer benchmarks, and practitioner input to reveal what’s working, where friction exists, and how organizations compare. Drawing on insights from MAPconnected members, […]