Vehicle buybacks and recall decisions carry major financial, operational, and regulatory risk. Two upcoming MAPconnected Recall, Customer Campaigns & Legal Xchange Group sessions will explore how organizations evaluate buyback cases, manage accountability, and determine when a recall becomes necessary.
News
MyWarrantyNetwork Connect 07
March 11, 2026 Newsletter: AI, Metrics, and Dealer Insights You Need to Know
Turning Parts Returns Into Quality Intelligence: Key Takeaways from MAPconnected’s Parts & Quality Analysis Xchange Session
OEM leaders benchmarked how to get real value from returned parts—smarter selection, faster analysis, and stronger supplier accountability. The inaugural Parts & Quality Analysis Xchange session explored turning returns from a cost center into strategic quality intelligence.
MyWarrantyNetwork Connect 06
March 4, 2026 Newsletter: Recall & TAC Insights + Dealer Warranty Study Preview
Why Technical Support Is Becoming an Operations Discipline
What makes a great tech line call feel effortless? At a recent MAPconnected TAC benchmarking roundtable, leaders from Ford, Hyundai, Kia, Toyota, and others examined how hybrid support models, integrated diagnostics, and stronger metrics are reshaping technical assistance centers across industries.
When Should You Issue a Recall? Navigating OTA Updates & Regulatory Risk
When does an over-the-air update become a safety defect? In MAPconnected’s Recall, Customer Campaigns & Legal Xchange Group, senior OEM leaders and regulatory counsel explored how recall decisions are evolving in a software-defined vehicle environment—where risk moves faster and the lines are increasingly murky.
MyWarrantyNetwork Connect 05
February 25, 2026 Newsletter: What Service & Warranty Leaders Are Pressure-Testing Now
MAPconnected Brings Factory-Based Learning and Modern Warranty Decision-Making to June Club Study in Houston
Press Release: MAPconnected announces its 4th Annual Club Study, June 17–18, hosted at Mitsubishi Logisnext Americas’ new Customer Experience Center in Houston. The program combines facilitated executive working sessions with coordinated factory tours and warranty failure analysis, offering OEM, OES, and parts supplier leaders a hands-on environment to work through today’s most pressing warranty and aftersales challenges.
MyWarrantyNetwork Connect 04
February 18, 2026 Newsletter: Club Study Spotlight & February Xchange Group Schedule
MAPconnected Launches Financial Products & Insurance Xchange Group
Press Release: MAPconnected invites you to join the Financial Products & Insurance Xchange Group, an OEM-exclusive executive benchmarking forum for leaders responsible for financial products, insurance, extended service contracts, and enterprise risk.