Your 24/7 Community for Warranty & Aftercare Service Leaders

Start Today – Activate The Tools You Need

The Members Hub:

Modern Peer Forum – Real Insights – Private Chat – No Travel

Our always-on, year-round members hub where the community connects through forums, benchmarking groups, marketplace access, and collaboration tools — powered by MAPconnected’s dynamic engagement environment.

The Marketplace:

Curated Network – Vetted Partners – End-To-End Support

Find and engage trusted partners — from warranty services and quality analysis to supply chain and parts return support — all vetted for your needs.

Why Do It Alone?

Focused Discussions – Tangible Results – Built Around Your Priorities

What Members Get:

🧑‍🤝‍🧑 MyWarrantyNetwork (Members-Only Hub)

1:1 Member Messaging & Forum Threads access
Crowd-sourced best practices and benchmarking insight
Direct engagement with industry peers across OEMs, suppliers, and service providers

📊 Benchmarking & Leadership Xchange Groups

Facilitated peer groups focused on specific roles and challenges
Virtual and in-person sessions designed around member priorities
Comparative insight without competitive risk

🎓 Learning & Events

Monthly virtual round robins and Sponsor Showcases
AI-SWLM Think Tank sessions & use cases and roadmaps
Club studies and deep-dive discussions
Annual Service & Warranty Lifecycle Summit

🛠 Practical, Actionable Insight

Member-driven agendas
Surveys, polls, and real-world case discussions
Tools and takeaways you can apply immediately

Plus:

🎟 Prepaid Tickets: Service & Warranty Lifecycle Summit (Oct 19–21, Detroit)

🔄 Quarterly “Member Huddles”

🎥 Full Access to Summit Recordings & Presentation Archives

📘 Member-Only Reports & Insights from Aggregated Benchmarking Data

🪶 Priority Speaking, Referrals, Networking & Collaborative Opportunities

2026 Leadership Xchange Groups Now Forming!

Member Driven Agendas – 4x/year virtual meetups + at Summit

Xchange Groups Overview Brochure and Signups

New Xchange Groups:

🔸Warranty Administration

🔸Purchasing & Supplier Cost Sharing

🔸Parts Return & Quality Analysis

🔸Field Services & Tech Tools

🔸Recall, Legal & Compliance

🔸Finance & Insurance Products

Accepting New Members:

🔸TAC Technical Assistance Centers Xchange Group

Network With Current Companies: Ford, Hyundai, Hyundai Canada, Kia, Toyota, Bridgestone

Membership

Let’s Get You Plugged In

Are you interested to become…

MEMBER

Warranty, Recall, Aftersales, Technical Services, Customer Care & Support Services Professionals

Join Us

MARKETPLACE SPONSOR

Connect & Elevate Your Brand Through Our Curated Network of Professionals

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Frequently Asked Questions

Straight From The Source…….

Click To Full Testimonials & Event Gallery

MAPconnected is a great network to keep the pulse on the Automotive Warranty world. The collaboration among its members is of incredible value to General Motors, and ultimately benefits our customers

Warranty Performance Manager General Motors
MAPconnected provides a great opportunity to speak with people who could relate specifically to the job that we do. I learned alot from all of my peers. Click for video.

Quality Manager Technical Center Sogefi

Video Testimonial
Attending the Vehicle Service & Warranty Lifecycle Summit is an event I enjoy every year. This year was no exception. I took away a lot of innovation ideas from the event this year, especially where the industry is going! I can't wait to see what topics are in store for next year!

Senior Warranty Manager Nissan
This was my first warranty summit in my eight years in the field, and it was eye‑opening. I’d searched for something like this early in my career and never found anything comparable. Hearing speakers voice the same ideas, concerns, and roadblocks I’ve faced made me realize I’m not alone in these challenges. I’ll definitely be back for future summits and am excited to join the working groups.

Global Warranty Manager Valmont Industries
The event was well organized with great topics and the occasional interjection of humor. An excellent representation of auto manufacturers, suppliers, and dealerships.

Warranty Systems Integration Specialist Ford Motor Company
This is going to be something that we’re going to do for years to come.

Director Global Business Solutions Tweddle Group

Video Testimonial
Great conference, tremendous takeaways and learnings regarding what my direct peers are doing.

Warranty Program Manager & 3pp team! Volvo & Mack Trucks
Great environment to share and learn from others in the industry – real problems – real solutions!

Director of Warranty Kenworth Truck
One of the benefits of being a Gold Member is the steady trickle of information throughout the year.

Aftersales Data Manager BraunAbility

Video Testimonial
There are many conferences to which I am invited each year. The MAPconnected Warranty Conference is the one I never want to miss. I always come back with new innovative ideas that I can implement.

President WD3 Automotive
One of the best industry conferences I’ve attended. Outstanding content, excellent networking, and exceptionally high-quality presentations. You did a fantastic job organizing and hosting the event.

VP Manufacturer Relations Aclaró AI
MAPconnected has been a catalyst for our warranty transformation. The AI-focused insights, peer benchmarking, and collaborative discussions delivered actionable takeaways we’re already applying. A valuable platform that truly accelerates innovation and continuous improvement.

Director Global Warranty Systems Cummins
Experts and professionals representing many facets of the automotive warranty industry were in attendance sharing best practices and success stories. Speakers presented on useful topics of interest to me as Tier 1 OEM supplier. Excellent networking and knowledge sharing all around. Highly recommend.

Lead Product Engineer Magna Seating
MAPconnected and the annual Summit always targets the right people and the right topics. I always go home with something beneficial. Click to video.

Director Customer Quality Engineering Bridgestone

Video Testimonial
All of the innovation we’ve carried out at Cummins in Warranty has come from these connections...

Executive Director - Global Warranty Quality Cummings